29 Best CRM Software For Small Businesses In Singapore

Customer Relationship Management (CRM) software has become an indispensable tool in the dynamic world of small business management. It streamlines customer interactions, boosts sales, and enhances customer service, fostering business growth. 

This article delves into the best CRM software options tailored for small businesses, aiming to simplify your decision-making process.

#1. BestMarketer – Best CRM Software For Small Businesses

Image Credit: BestMarketer

Website:https://www.bestmarketer.co/
Contact:+65 6027 2388 (Call)contact@bestmarketing.com.sg (Email)
Price:$97 per month $997 per year
Key Features:Email Marketing
SMS Tracking
Unlimited Sales Funnel
Website Builder
Call Tracking
Surveys & Forms
Booking & Appointments
CRM & Pipeline Management
Tracking Analytics
Reputation Management
Courses/Products

BestMarketer specialises in empowering small businesses with comprehensive online marketing tools. Its CRM software is designed to maximise leads by effectively managing clicks, ads, and traffic sources. The platform allows the storage of customer information with customisable fields through its form and survey builder. 

A standout feature is the ability to monitor conversations across multiple channels like FB messenger, Instagram DMs, email, and website chat, all consolidated under one tab. 

This software also aids in increasing sales conversions through user-friendly landing pages, websites, and funnels, supported by a drag-and-drop editor and a library of proven templates, eliminating the need for external designers or programmers.

Additionally, it enhances transaction size by facilitating upsells, cross-sells, and high-ticket closes, coupled with efficient scheduling and customisable appointment reminders. 

The CRM also boosts purchasing frequency by engaging existing customers through multiple channels, including email, text, phone calls, voicemail, and social media. It offers a custom members area for businesses to include various courses, fostering ongoing customer engagement.

#2. Salesforce Essentials

Image Credit: SalesforceEssentials

Website:https://www.salesforce.com/ap/
Contact:800 1301 448 (Call)
Price:$25 per user per month
Key Features:Contact and Lead Management
Email Integration
Sales Automation

Salesforce Essentials aims to revolutionise relationships between businesses, customers, teams, and communities through advanced technology. At its core, Salesforce builds trust and respect, which are essential for enduring business relationships. This CRM solution unites various departments with Customer 360, the world’s leading CRM platform, enabling a cohesive and focused approach to customer management. 

Salesforce Essentials provides integrated collaboration capabilities, ensuring that crucial conversations and decisions are facilitated efficiently. It also includes Tableau, a tool for deriving deep insights and implementing data-driven actions to serve customers better. 

The software is geared towards adapting to continual changes in technology and business dynamics while maintaining a strong focus on relationship-building.  Salesforce Essentials is ideal for small businesses seeking a CRM that supports internal collaboration and a deep understanding of customer needs.

#3. Zoho CRM

Image Credit: Zoho CRM

Website:https://www.zoho.com/crm/small-business-crm-software/
Contact:+65 6723 1040 (Call)
sales@zohocorp.com (Email)
Price:$14 – $52 per user per month
Key Features:Automation (Macros)
Google Ads Integration
Integration with Google Workspace
Social Media Management
Automated lead generation from Facebook and Twitter
Live Chat and Visitor Tracking
Sales Signals
Custom Modules

Zoho CRM presents a user-friendly and customisable solution for small to medium-sized businesses (SMBs). Understanding that managing customer information can become complex as businesses grow, Zoho CRM replaces outdated methods like spreadsheets and sticky notes with a streamlined interface. 

The software is designed for quick learning, allowing sales teams to start efficiently without a steep learning curve. It offers extensive customisation options to align with specific business processes, which can be implemented without technical expertise. 

Zoho CRM also eases the transition from existing systems with its Zwitch migration system, ensuring a smooth sales data transfer into the CRM with minimal disruption. This CRM is an excellent choice for small businesses looking for an easy-to-use, adaptable solution that can grow with their evolving needs.

#4. HubSpot CRM

Image Credit: HubSpot CRM

Website:https://www.hubspot.com/
Contact:+65 6955 6000 (Call)
Price:$800 – $3,600 per month (USD)
Key Features:Email tracking software
Email marketing software
Lead management software
Marketing analytics

HubSpot provides a comprehensive customer platform encompassing a range of interconnected tools for marketing, sales, content management, customer service, operations, and commerce. A unified CRM database is at the heart of HubSpot’s offering deep insights into customer interactions at each journey stage. 

Each product within the HubSpot suite, whether used individually or together, leverages this centralised CRM to offer a complete understanding of customer needs and behaviours. This integration facilitates faster business growth by focusing efforts on customer-centric strategies. 

HubSpot’s all-encompassing approach makes it an excellent choice for small businesses looking for a holistic CRM solution that manages customer relationships and integrates various business functions into a seamless ecosystem.

#5. Less Annoying CRM

Image Credit: Less Annoying CRM

Website:https://www.lessannoyingcrm.com/
Contact:help@lessannoyingcrm.com (Email)
Price:$15 per user per month
Key Features:Unlimited contacts and custom fields
User-friendly pipelines and email logging
Task management features25GB file storage per user
Mobile access and user permission controls

Less Annoying CRM, founded by two brothers in 2009, aims to simplify the CRM experience for small businesses. The software is built on providing essential features without unnecessary complexity, avoiding the pitfalls of over-complicated systems. 

The focus is on a straightforward approach, offering what customers truly need without the clutter of unwanted features or jargon. Less Annoying CRM distinguishes itself through its transparent and customer-centric approach. They emphasise trust and accountability, offering direct access to the team responsible for managing crucial business data. 

Their commitment to a partnership rather than just a subscription model resonates with small businesses looking for a reliable, straightforward, and honest CRM solution. This software is ideal for those seeking a no-frills, effective CRM system backed by a company that values integrity and customer success.

#6. SuiteDash

Image Credit: SuiteDash

Website:https://suitedash.com/
Contact:questions@suitedash.com (Email)
Price:Free 14-day trial
Paid plans start from $19 – $99 per month (USD)
Key Features:Comprehensive CRM capabilities
Integrated project and task management
Invoicing and recurring billing features
File sharing functionality
Tailored for various professional niches

SuiteDash is a comprehensive solution for small businesses seeking to integrate various operational aspects such as project management, billing, client portals, and email marketing. Its unique selling point is creating a unified platform – the ONE Dashboard® – eliminating the need for multiple subscriptions and learning curves. 

This all-in-one software platform allows seamless integration of projects with invoices, client portals with email campaigns, and efficient data sharing across different business functions. 

The platform is designed to simplify business operations by providing a single login, thereby reducing the energy and financial drain often experienced with disjointed online services. 

Additionally, SuiteDash considers the client’s perspective, ensuring a cohesive and professional interface for customer interactions.

#7. Monday Sales CRM

Image Credit: Monday Sales CRM

Website:https://monday.com/crm
Contact:Visit their website to fill out a contact form
Price:Free trial available
Paid plans start from $10 – $24
Key Features:Unlimited contacts and pipelines
Advanced account, contact, and deal management
Integration with Gmail and Outlook
Sales forecasting and customisable email templates
Email tracking and automation

Monday Sales CRM stands out for its simplicity and customisation capabilities, catering to sales management needs without requiring coding skills. Users can easily tailor the CRM to match their unique sales cycle, managing multiple pipelines, editing deal stages, and adding numerous columns as needed. 

The platform emphasises time-saving through automation, allowing for the automatic assignment of leads, setting reminders, and tracking email interactions. Centralising client communication is another key feature, with the ability to integrate email, log interactions, and use personalised email templates. 

This level of customisation and automation makes Monday Sales CRM a versatile tool for small businesses aiming to streamline their sales processes and enhance client communication efficiency.

#8. ActiveCampaign

Image Credit: ActiveCampaign

Website:https://www.activecampaign.com/
Contact:https://www.activecampaign.com/contact
Price:From $29 – $149 (USD)
Key Features:Personalised email and interaction automation
Lead-driving marketing automation
CRM for sales automation and lead engagement
Over 900 integrations with various apps
Sales analytics with lead scoring

ActiveCampaign offers a robust platform to propel small businesses forward through powerful automation and personalised communications. It excels in automating small and large tasks, routing leads effectively, and ensuring a consistent customer experience. 

The platform is divided into two core areas: Marketing and Sales. ActiveCampaign for Marketing focuses on personalisation and automation to drive lead generation and customer engagement, while ActiveCampaign for Sales aids in capturing, qualifying, and engaging leads. 

The software’s compatibility with over 900 integrations, including Shopify, WordPress, and Zapier, provides a comprehensive toolset for businesses. Additionally, it offers features for tracking team performance and sales funnel efficiency, with capabilities to automate sales funnels and segment leads based on their actions.

#9. Pipedrive

Image Credit: Pipedrive

Website:https://www.pipedrive.com/en
Contact:support@pipedrive.com (Email)
Price:From $12.50 – $74.90
Key Features:Lead management with chatbot integration
Communication tracking for calls and emails
Automated administrative tasks
Customisable sales reports
Mobile access with extensive app integrations

Pipedrive is a feature-rich CRM platform designed to help small businesses prioritise deals, track performance, and forecast revenue. It streamlines the lead management process, offering tools like a custom chatbot and web forms to feed hot leads directly into sales pipelines. 

The platform enables comprehensive communications tracking, including calls and emails, ensuring full visibility and schedule control. Pipedrive also emphasises automation to reduce administrative workload and incorporates AI to enhance business processes. 

Its insights and reporting tools allow for a deep dive into business metrics, helping to align company performance with set goals. Additionally, Pipedrive enhances email management within the sales platform, providing live notifications for email interactions and various emailing tools for effective communication.

#10. Nimble

Image Credit: Nimble

Website:https://www.nimble.com/
Contact:sales@nimble.com (Email)
Price:$29.90 per month$24.90 per month
Key Features:Relationship-focused CRM for teams
Unified contact data from multiple sources
Cross-platform accessibility
Workflow management for growth
Microsoft and Google integrations, with email marketing features

Nimble positions itself as the ideal CRM for solopreneurs, relationship-focused sales professionals, and business teams. It automates and enriches contact information with social and business data, streamlining workflows across various channels. 

The CRM is tailored to those prioritising nurturing relationships over merely tracking financial transactions. Nimble unifies contacts from disparate sources, offering a comprehensive view of each customer. Its ability to work seamlessly across different web platforms, including inboxes and social networks, makes it a versatile tool for managing business processes. 

Nimble’s workflow management capabilities are geared towards driving business growth, making it a suitable choice for small businesses and individuals who value a relationship-centric approach to CRM.

#11. BenchmarkONE

Image Credit: BenchmarkONE

Website:https://www.benchmarkone.com/
Contact:Visit their website to fill out a contact form
Price:Free trial available
Paid plans start from $199 – $399
Key Features:Integration with email clients for conversation tracking
Dynamic segmentation and lead scoring
Real-time activity and website tracking
Comprehensive deals pipeline analysis

BenchmarkONE offers a streamlined, all-in-one CRM and marketing automation platform for small businesses and marketing agencies. It simplifies the sales and marketing process by integrating directly with email clients, allowing users to keep track of inbox conversations and correspondence within contact profiles. 

This integration enhances workflow efficiency by eliminating the need to switch between applications. It provides valuable context for interactions with prospects and customers. 

With features like tagging, lead scoring, and the ability to import existing connections and collect new contacts through online forms, BenchmarkONE stands out as a user-friendly, efficient tool for propelling relationships into sales.

#12. EngageBay

Image Credit: EngageBay

Website:https://www.engagebay.com/
Contact:support@engagebay.com (Email)
Price:Free trial
Paid plans start from $12.74 per user per month – $101.99 per user per month
Key Features:Unlimited contact storage and management
Deal management and sales automation
Advanced marketing automation features
Email sequences and template builder
Integrated helpdesk with ticket management

EngageBay is a comprehensive CRM solution that caters to all aspects of customer relationship management, from identifying opportunities to delivering customer satisfaction. It allows for unlimited contact storage and boasts a robust suite of features, including contact and deal management, sales automation, appointment scheduling, and marketing automation. 

The platform is designed to nurture leads throughout the customer journey, growing revenue by up to five times. EngageBay emphasises security in handling sensitive customer information, ensuring data protection. 

It also offers a complete view of interactions with leads, making it one of the best CRM software in building stronger customer relationships and enhancing the sales process. 

#13. Copper

Image Credit: Copper

Website:https://www.copper.com/
Contact:https://www.copper.com/contact
Price:$29 – $129 (USD) per user per month
Key Features:Full integration with Google Workspace
Centralised contact and email management
Visual sales process tracking in pipelines
Productivity tools within Google Calendar and Gmail
Extensive integration with tools like Mailchimp, QuickBooks, and LinkedIn

Copper is a CRM software that seamlessly integrates with Google Workspace, including Gmail, Google Calendar, Google Contacts, and Google Drive. This integration provides immediate access to a comprehensive history of all interactions with contacts, streamlining the sales process. 

Copper’s focus on team collaboration allows users to visualise their entire sales process, adding opportunities into a pipeline for efficient tracking. It enhances productivity by layering tools into Google Workspace. 

It offers context, reminders, tasks, and file access directly in users’ inboxes and calendars. Copper is an ideal solution for teams heavily invested in Google Workspace to optimise their sales and customer relationship management.

#14. Nutshell

Image Credit: Nutshell

Website:https://www.nutshell.com/
Contact:https://www.nutshell.com/contact
Price:$16 – $67 (USD)
Key Features:Sales automation for maximum efficiency
Detailed reporting and analytics
Comprehensive email marketing tools
Web form collection for lead capture
Team collaboration and contact management

Nutshell is committed to helping small businesses increase their revenue by offering a CRM solution that encourages team usage. It features sales automation to maximise efficiency, extensive reporting and analytics for tracking sales performance, and robust email marketing capabilities. 

Nutshell also includes web form collection to automatically create new leads from customer information and offers tools for effective team collaboration. The platform simplifies contact management and customises pipeline views, making managing customer interactions easier for sales representatives. 

Nutshell distinguishes itself by focusing on solving the critical challenge of motivating teams to utilise sales and marketing software efficiently.

#15. Streak

Image Credit: Streak

Website:https://www.streak.com/
Contact:https://www.streak.com/contact-sales
Price:Free trial available
Paid plans start from $15 – $129 per user per month (USD)
Key Features:Automatic data capture from contacts and emails
G Suite integration for efficient data access
Email, notes, and call log sharing among team members
View tracking and mail merge options
Customisable pipeline management for various workflows

Streak offers an innovative CRM solution built directly inside Gmail, catering to teams who prefer working within their inbox. It automates data capture from contacts and emails, providing notifications as leads progress through the pipeline. 

This integration with Gmail and G Suite ensures quick access to data and seamless team collaboration, with features like automatic email sharing, note-taking, and call log management. Streak enhances workflow by allowing users to manage their CRM tasks without leaving their email client. 

The platform is adaptable, allowing for immediate updates to the sales strategy, and is user-friendly, ensuring active and reliable use by the entire team.

#16. Bitrix24

Image Credit: Bitrix24

Website:https://www.bitrix24.com/
Contact:info@bitrix24.com (Email)
Price:$49 – $399 (USD)
Key Features:Customer contact centre and detailed reporting
Comprehensive sales pipeline management
Lead tracking with web forms
Multichannel communication and marketing automation
Sales analytics and a mobile app for on-the-go management

Bitrix24 is a comprehensive CRM solution that enhances business efficiency and improves customer relations. This platform uniquely focuses on minimising miscommunication and missed opportunities, ensuring that businesses can maintain high customer satisfaction. 

With features allowing for managing thousands of customer interactions simultaneously, Bitrix24 ensures businesses stay attuned to their client’s needs. The software includes tools for increased communication, efficient progress tracking, and cohesive company operations, making it an essential asset for sales departments.

Bitrix24’s robust feature set, encompassing CRM tools, calendars, email, and social network integrations, caters to various business needs. 

Over 10 million companies have chosen Bitrix24 for its ability to provide a complete overview of customer interactions, customisable reports, and easy data access, making it a top choice for the best CRM software for small businesses .

#17. Agile CRM

Image Credit: Agile CRM

Website:https://www.agilecrm.com/
Contact:care@agilecrm.com (Email)
sales@agilecrm.com (Email)
Price:Free trial available
Paid plans start from $8.99 – $47.99 (USD)
Key Features:Integrated sales, marketing, and service automation
Telephony, appointment scheduling, and project management
Marketing automation and landing page builder
Social media integration and email marketing
Comprehensive helpdesk and ticketing system

Agile CRM stands out as an all-in-one CRM solution, offering sales, marketing, and service automation on a single platform. It’s designed to prevent data leaks and ensure consistent messaging across all business functions. Agile CRM is renowned for its affordability, providing modern features, easy implementation, and exceptional support without a high cost. 

This next-generation, cloud-based SaaS service is mobile-ready, fast, and simple, ideal for dynamic business environments. With Agile CRM, businesses can supercharge their sales, marketing, and service efforts. 

It offers capabilities like one-click calling, voicemail automation, online calendar sharing, project management tools, and sales gamification to enhance competition and collaboration. 

These features collectively help track deal stages, automate scheduling, and manage tasks more effectively, making Agile CRM a powerful tool for small businesses.

#18. SugarCRM

Image Credit: SugarCRM

Website:https://www.sugarcrm.com/au/
Contact:+65 6929 0889 (Call)
salesna@sugarcrm.com (Email)
Price:$49 – $1,000 (AUD)
Key Features:Robust cloud infrastructure with AI-powered predictions
Comprehensive configuration and customisation options
Time-awareness for detailed customer journey tracking
Marketing automation and sales force automation
Customer service platform for enhanced customer experiences

SugarCRM is a robust platform that connects sales, marketing, and service teams, allowing them to focus on productivity, business growth, and engaging customers effectively. Its key features include a robust cloud infrastructure, scalability, global reach, and tight security. 

The platform is easily manageable and extendable using commonly available skills. SugarCRM provides accurate, data-backed predictions about customers and business operations, aiding in funnel feeding and pipeline building. 

The platform comprises three primary components: Market, Sell, and Serve. ‘Market’ automates marketing tasks, allowing for one-to-one engagement at scale. ‘Sell’ accelerates the sales cycle and increases win rates by focusing on the right prospects. 

‘Serve’ creates better customer experiences and drives growth by empowering customer service. SugarCRM’s comprehensive approach makes it a top choice for small businesses seeking a customer-centric CRM solution.

#19. Insightly

Image Credit: Insightly

Website:https://www.insightly.com/
Contact:https://pages.insightly.services/ContactInsightlySales
Price:$29 – $99 (USD) per user per month
Key Features:Sales Pipeline & Lead Management
Opportunity Management with Customisable Pipelines
Business Workflow & Process Automation
Validation Rules & Advanced Permissions
Comprehensive Project & Task Management

Insightly CRM is a cloud-based platform that offers a perfect blend of affordability and power. It is ideal for businesses looking for robust features without enterprise-level prices. It’s designed to be scalable, ensuring it grows with your business, yet you’ll never outgrow it. 

Recognised for its ease of use, Insightly is widely adopted across organisations. The CRM helps convert leads to opportunities and manages every step from opportunity to close, fostering faster business growth. 

Teams can capture essential lead details, prioritise and distribute leads effectively, and get real-time views of deal statuses. Insightly’s customisable pipelines facilitate efficient tracking, management, and nurturing of deals. 

The platform supports intuitive, automated, and scalable processes, empowering teams to close deals and deliver services more efficiently. Insightly provides complete visibility across customer interactions, driving deal and project velocity.

#20. Keap

Image Credit: Keap

Website:https://keap.com/
Contact:https://keap.com/contact
Price:$159  – $229 per month
Key Features:Automated Lead Capture and Organisation
Centralised Data Management
Personalised Follow-up Triggers
Easy Migration from Competing Platforms
Integration with Key Business Apps

Keap is a client management software that excels in organising and automating follow-ups. Automating lead capture through custom forms, landing pages, and social media integrations ensures businesses never miss a new lead. Keap centralises all data in one accessible place, allowing quick actions directly from the contact record. 

This can be accessed anywhere through Keap’s desktop or mobile app. The software is designed to trigger personalised follow-ups, converting more leads by leveraging client data and activity. Keap makes migration easy and free, even from competing platforms, with expert assistance in transferring contacts, automation, email templates, and landing pages. 

It offers hassle-free integration with thousands of apps, including native Gmail, PayPal, Quickbooks, and more integrations. Keap’s comprehensive CRM capabilities significantly boost lead capture efforts, making it a valuable tool for small businesses looking to streamline their client management processes.

#21. Freshworks

Image Credit: Freshworks

Website:https://www.freshworks.com/crm-platform/
Contact:sales@freshworks.com (Email)
Price:Free trial available
Paid plans start from $15 – $69
Key Features:Comprehensive Customer Service and Marketing Integration
AI-Powered Insights and Analytics
Customisable and Scalable Neo Platform
Extensive Marketplace with Over 1,200 Apps
Robust Collaboration and Communication Tools

Freshworks CRM stands out as an all-in-one solution for customer delight, combining Freshdesk and Freshchat to offer expert customer service across various channels. It’s designed to make multi-channel marketing campaigns more personalised and effective, with Freshmarketer turning interest into action. 

Freshsales, enhanced by AI-powered insights, accelerate the sales process, helping businesses close deals faster. This CRM software leverages customer data to personalise engagement, shorten sales cycles, and focus on promising leads, all automated with AI-driven insights. 

The secure and user-friendly Neo Platform is endlessly extendable, allowing businesses to create and connect custom workflows and applications. Additionally, it offers a rich marketplace of over 1,200 apps, robust APIs, a UI design library, and tools for developers, making it a comprehensive solution for small businesses looking to innovate and scale.

#22. Vtiger CRM

Image Credit: Vtiger CRM

Website:https://www.vtiger.com/
Contact:sales@vtiger.com (Email)
Price:$12 – $42
Key Features:Unified Customer Data View and Analytics
Intelligent Sales CRM with Contact Management
Multichannel Help Desk and Support Center
Efficient Marketing Automation
Comprehensive Project and Task Management

Vtiger CRM is a unified, all-in-one solution that simplifies workflow between various apps. It provides a consolidated view of customer data, insightful analytics, and robust integrations, enhancing customer engagement and accelerating deal closures. 

Vtiger CRM empowers teams with the latest customer data and historical insights, aiding in informed decision-making and efficient customer interactions. Its intelligent sales CRM features include a 360-degree historical view of contacts, efficient deal management tools, and multi-touchpoint communication capabilities, including calls, emails, and social media. 

The platform also features a multi-channel Help Desk, offering a central support centre and self-service portals. Custom SLAs and automated escalations ensure efficient case management, while built-in analytics and custom reports offer insights into team performance and customer experiences.

#23. Zendesk

Image Credit: Zendesk

Website:https://www.zendesk.com/
Contact:https://www.zendesk.com/contact/
Price:$19 – $115 per user per month
Key Features:AI tools and workflow automation for agent efficiency
Unified workspace for faster channel switching
Omnichannel support (email, live chat, phone, social media)
Customisable reporting and analytics
Seamless integration with business tools

Zendesk is a powerful support software designed specifically for small businesses, providing AI tools and workflow automation to empower agents to resolve customer issues more efficiently. It offers a unified workspace that facilitates quick channel switching and agent collaboration. 

Zendesk’s omnichannel support enables customers to contact businesses through their preferred channels, including email, live chat, phone, and social media. Its out-of-the-box reporting and analytics help measure team performance and identify customer trends, with options for customisation. 

Serving over 100,000 businesses, Zendesk is celebrated for enhancing customer experiences and aligning business operations. Its foundation rests on democratising customer service software, offering an open, flexible platform that is quick to set up, fully customisable, and scales with the business.

#24. Spotler

Image Credit: Spotler

Website:https://www.spotlercrm.com/
Contact:https://www.spotlercrm.com/about-us/contact-us
Price:Free 14-day trial
Paid plans start from $21 – $64
Key Features:Sales management and customer interaction tracking
Comprehensive marketing campaign management
Efficient customer service management
User-friendly CRM with easy setup
Built-in email marketing and GDPR compliance

Spotler CRM provides a comprehensive solution for small businesses to manage sales, marketing, and customer support in one powerful yet easy-to-use system. It’s the quintessential sales CRM tool, allowing businesses to track interactions with customers and prospects efficiently. 

The software excels in executing, managing, and monitoring marketing campaigns and activities, ensuring customer support requests are handled effectively. Recognised for its simplicity and power, Spotler CRM is ideal for growing B2B teams. It emphasises ease of use, allowing for quick team training. 

The company prioritises effective CRM usage over technological complexity, offering first-class customer service and support at no extra cost. Continuous support and assistance ensure businesses derive maximum benefit from the CRM.

#25. NetSuite

Image Credit: NetSuite

Website:https://www.netsuite.com/portal/products/crm.shtml
Contact:Visit their website for more information
Price:Visit their website for more information
Key Features:Streamlined lead-to-cash processes
360-degree customer view and sales performance management
Salesforce and marketing automation
Comprehensive customer service and support
Mobile accessibility for remote CRM data management

NetSuite CRM delivers a comprehensive, cloud-based solution for small businesses, encompassing sales force automation, marketing automation, and customer service and support. It integrates seamlessly with NetSuite ERP and e-commerce platforms, offering a unified approach to managing business operations.

Key benefits include streamlined lead-to-cash processes, elevated productivity with a 360-degree view of customers, and enhanced sales performance through advanced forecasting, upsell, and commission management. NetSuite CRM facilitates global sales, marketing, services, and partner organisation management. 

It gives sales teams real-time access to essential data, including prospect and customer information, opportunities, and orders. The platform also enables detailed tracking of interactions and efficient conversion of opportunities into quotes and sales orders, accessible remotely on mobile devices.

#26. Salesflare

Image Credit: Salesflare

Website:https://salesflare.com/
Contact:https://salesflare.com/contactus
Price:$29 – $99 per user per month
Key Features:Automated contact and company info-gathering
Automatic logging of meetings and phone calls
Document management per customer
Smart overview of opportunities
Digital engagement tracking

Salesflare is a user-friendly yet potent CRM solution tailored for small and medium-sized B2B businesses. Its standout feature is the automation of data collection – it automatically populates your address book with information extracted from emails, social profiles, and more, eliminating the need for manual data entry. 

This CRM is also adept at finding business email addresses based on basic contact details and streamlining communication. Additionally, Salesflare integrates seamlessly with your calendar and phone, automatically logging meetings and calls with customers.

It organises documents and files exchanged with customers for easy retrieval. Salesflare provides a smart overview of all opportunities, alerting you to those needing attention and offering insights into customers’ social media activities.

#27. ADA-Asia

Image Credit: ADA-Asia

Website:https://ada-asia.com/
Contact:https://ada-asia.com/contact-us
Price:Contact them for more information
Key Features:Centralised customer data management
Omnichannel CRM for personalised customer experience
Advanced AI/NLP engine for conversational commerce
Multilingual omnichannel chatbots
Integrated performance marketing and creative content studio

ADA-Asia’s CRM software is a transformative tool designed to centralise customer data, enhancing lead management and maximising conversions. It is a comprehensive, omnichannel CRM that melds creativity with technology and strategy, fostering growth in customer lifetime value through personalised experiences. 

ADA-Asia’s platform drives customised, hyper-targeted campaigns by leveraging data and insights from customer interactions. This approach improves customer engagement and satisfaction and offers a unique, tailored experience for each customer. 

Their all-in-one CRM platform is dedicated to revolutionising customer relationships by combining connected analytics, marketing, commerce, and customer experience solutions.

#28. Ontraport

Image Credit: Ontraport

Website:https://ontraport.com/
Contact:support@ontraport.com
Price:Starts at $24/month
Key Features:Sales + CRM
Marketing Automation
Pages + Forms
Payments
No-Code Web Apps
Platform
Support

Ontraport presents itself as an all-encompassing sales and marketing platform for growing businesses. It enables users to build, automate, and scale their vision by consolidating all data and tools into a single platform. 

This CRM and automation platform is crafted for businesses poised for growth, providing a suite of online sales, marketing, and management tools. Ontraport offers a powerful pipeline view for tracking prospects and customers, and its marketing automation capabilities allow for personalised customer journeys at scale. 

It’s known for its powerful web pages and forms, enhancing lead and customer conversion. Ontraport positions itself as an easy-to-start scalable solution, making it a long-term partner for business growth.

#29. Klaviyo

Image Credit: Klaviyo

Website:https://www.klaviyo.com/
Contact:https://www.klaviyo.com/contact-us
Price:Starts at $0/month for 0 – 250 contacts
Key Features:Segmentation
Flows
Campaigns
Reporting
AI
Web forms

Klaviyo is an intelligent marketing automation platform that turns customer data into accelerated business growth. It allows seamless connection with customers across various channels, including sending dynamic content-rich emails and engaging in two-way conversations. 

Klaviyo boosts engagement through timely notifications and builds trust by showcasing customer-written reviews. It stands out with its AI-driven predictive analytics and benchmarks, providing comprehensive customer profiles and accurate attribution for conversion tracking. 

Klaviyo also excels in product recommendations based on deep customer insights. Its real-time segmentation targets precise customer groups, and the platform’s SMS assistant aids in crafting effective SMS campaigns. 

Klaviyo offers peer benchmarks for continuous improvement, setting a high standard in customer relationship management.

Conclusion About The Best CRM Software For Small Businesses In Singapore

Choosing the right CRM software is pivotal for any small business looking to optimise customer relationships and internal processes. The solutions highlighted in this article offer functionality, user-friendliness, and cost-effectiveness, making them ideal for small business environments. 

By selecting the best CRM software for your business, expect improved customer engagement, efficient data management, and a more structured approach to business operations.

Note: For the latest and most recent updates on the above recommendations, refer to their respective website for the most accurate information.

Frequently Asked Questions About The Best CRM Software For Small Businesses In Singapore

 What Are The Key Features To Look For In CRM Software For A Small Business?

Look for ease of use, integration capabilities, scalability, customer support, and specific features like contact management, sales tracking, and analytics.

How Does CRM Software Benefit Small Businesses?

It helps organise customer information, streamline sales processes, improve customer service, and provide valuable insights into customer behaviour.

Are There Affordable CRM Options For Small Businesses?

Many CRM providers offer affordable plans with essential features suitable for small businesses. Some even offer free basic versions.

Can CRM Software Integrate With Other Tools And Platforms?

Most modern CRM systems can integrate with various tools like email platforms, social media, and accounting software, enhancing overall efficiency.

How Does CRM Software Improve Customer Relationships?

CRM software provides a centralised platform for tracking customer interactions, enabling personalised communication and proactive customer service.

Is It Difficult To Implement A CRM System In A Small Business?

While it varies by software, many CRM systems are designed with user-friendliness in mind, offering intuitive interfaces and support resources to ease the implementation process.

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